Complaints Policy & Procedure

We always aim to provide a high standard of advice and service to our clients. If any client of ours expresses dissatisfaction with our service or makes a complaint, then our objective is to respond promptly, courteously and effectively.

When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

In summary, any complaint should be made directly to the licensed insolvency practitioner appointed to your case either by calling us on 0207 355 6161, by emailing us at complaints@re10.co.uk or in writing to our registered office at Devonshire House, One Mayfair Place London, W1J 8AJ.

We undertake to investigate any complaint carefully and promptly do all we can to explain the position to you.

Whilst we undertake to investigate any complaint carefully and promptly do all we can to explain the position to you, if you remain unsatisfied, you have the right to refer the matter to the Insolvency Complaints Gateway which is operated by the Insolvency Service.

Complaints to the single Complaints Gateway may be made either by:

1. calling the Insolvency Service Enquiry Line on 0300 678 0015 (Monday to Friday 8am to 5pm), or insolvency.enquiryline@insolvency.gov.uk
2. completing and emailing the online complaints form on the Insolvency Service website https://www.gov.uk/complain-about-insolvency-practitioner
3. completing the online complaints form and posting it to: The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA.